Installation Manager Robbie Heinitz, Install “Red Team” Leader

February 2019- Father to a new baby boy!!

Robbie has been in the window business for over 7 years, his previous career was as a Mac admin software systems tech at Pixar Animation Studios, then he got swept away by windows. Robbie is an Installation Team Leader as well as Installation Manager over 4-5 teams.

What do you like about the job?
Personal freedom. Every job is a different challenge.
What do you dislike about the business?
The stereotypical installer. Someone who cuts corners.
What led to you join EHI?
I have always wanted to grow as a person and with a company. This has been a place where I have learned a trade from the ground up but also grown tremendously as a person and in my faith.
What are your goals with EHI?
I want to take this thing to the next level. I want to grow and expand into new cities. I want to change our employee’s lives. I want to turn boys into men.
What makes your company different?
A faith based approach where we invest just as much into each other as we do our customers.
Have you been involved in any philanthropy this year?
I worked and supported the Both Hands project for the 4th year in a row.
Product & Service
How does someone know if they need new windows?
Typically they will fog up or you can feel and hear the wind coming through them.
What are the style trends right now, which ones have gone out?
Colonial and prairie grids are in. Gothic is out.
What are the savings one can expect by replacing windows?
Most of my customers tell me their energy bills are reduced by 10-15%
What is the average cost to replace windows in a 3,000sf house?
Depends on how many windows, the type of glass and frame, shape of the windows, colors, etc.
Are you recruiting?
Recruiting has been difficult. We had 25 people show interest the last add we posted and only 2 showed up for interviews. If you have a good work ethic and want to start an amazing career, I want to hear from you!
What is the training program for technicians? 
Installers get on the job training as well as access to one on one training on Saturdays if they chose to pursue knowledge. We also encourage and support them obtaining many industry accreditations and certifications.
How can we increase the “ownership” and pride of our teams?
I think it goes back to the leaders. You have to set an example and instill a pride into the newer guys. This isn’t a place to take the easy way out or to cut corners. This lesson will serve us better in life
If you had to do a 1-2 minute youtube video talking about EHI what would you say?
I would try and communicate that we genuinely care about each other, our customers, and our products.